Refund and Returns Policy

Thank you for shopping at our online store! We take pride in delivering premium coffee products and ensuring an exceptional experience. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns & Eligibility

Due to the perishable nature of coffee products (including coffee beans, cold brew pods, and liquid tubes), unopened and sealed items in their original packaging can be returned within 14 days of delivery.

• Perishable Items: Opened coffee packages or unsealed tubes cannot be returned or refunded due to food safety and hygiene regulations, unless the product arrived damaged or defective.
• Non-Perishable Merchandise: Apparel, accessories, and brewing equipment must be unused, unwashed, and in their original packaging with all tags attached to be eligible for a return.

2. Damaged, Defective, or Incorrect Items

If your package arrives damaged, leaking, defective, or if you received the wrong item, please notify us within 72 hours (3 days) of delivery.

• Please send an email to our support team with your Order Number and clear photos/videos showing the issue and product condition.
• Once verified, we will issue a replacement or a full refund free of charge.

3. How to Initiate a Return

1. Contact our Customer Service team via email at contact@discover-teasnack.com with your order number and reason for return.
2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number and shipping address.
3. Pack the item securely in its original packaging and ship it back using a trackable courier service.

4. Return Shipping Costs

• Customer Responsibility: Customers are responsible for return shipping fees unless the return is due to our error (e.g., damaged, defective, or incorrect product).
• Original shipping fees are non-refundable.

5. Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

• Approved Refunds: Refunds will be processed automatically back to your original payment method within 5 to 10 business days.
• Late or Missing Refunds: If you haven’t received a refund yet, check your bank account or contact your credit card issuer, as processing times may vary.

6. Exchanges

We only replace items if they are defective, damaged, or sent in error. If you need to exchange an item for the same product, please reach out to our support team.

7. Contact Us

If you have any questions concerning our Refund and Returns Policy, please contact us at:

• Email: contact@discover-teasnack.com
• Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)